RC King Hobbies: Terms, Shipping and Returns
Welcome to RC King Hobbies. By using our website or purchasing from us, you agree to the terms and policies outlined below. These are aligned with the Consumer Protection Act (CPA) of South Africa. Please read them carefully. If you do not agree, you should not use our services.
Personal Data and Privacy
We are committed to protecting your personal information. Your data will only be used to process your order and improve your experience on our website. It will not be shared with third parties unless legally required to do so.
Accounts and Service Use
We reserve the right to suspend or terminate accounts at our discretion if there is a breach of our terms or to maintain the integrity of our service environment.
Shipping Policy
We ship from Johannesburg, South Africa. Shipping is done once payment has cleared. Estimated delivery times depend on your location and courier availability.
- City Centers: 1 to 3 working days
- Outlying Areas: 1 to 5 working days
Delays can occur during high-volume periods or due to factors beyond our control. During promotions like Black Friday, shipping may take longer.
Important Notes:
- Shipping costs are calculated once you are logged in and your postal code is entered.
- Free door-to-door delivery applies to orders over R2500 except Combo's and already discounted products.
- RC King is not liable for delays once parcels are handed over to the courier. However, we will assist with tracking and provide updates.
- It is your responsibility to ensure the delivery address is correct. We cannot recall parcels sent to the wrong address.
- All items are packed securely. We are not liable for damage caused during transit, but we will assist with courier claims where applicable.
Collection Option: If you prefer to collect your order, please contact Melissa to arrange this.
Returns and Warranty
In line with the CPA, you are entitled to return goods within 7 days of receiving them, provided the items are unused, in their original packaging, and in resellable condition.
- General merchandise carries a 7-day limited warranty.
- Electronics, batteries, and engines are sold as-is unless explicitly stated otherwise.
- Returns must be sent at your own cost unless the product is defective or the error was ours.
- All returns are subject to inspection before any replacement or refund is processed.
Refunds:
- Refunds will be processed using the original payment method where possible.
- Please allow up to 7 working days for the refund to reflect. This depends on your payment provider and bank.
- No refunds will be issued for goods used, damaged, or not returned in original condition.
- Bargain bin or clearance items are final sale and not eligible for return or refund.
Out of Stock and Supplier Issues
If a product is unavailable due to supplier stock issues, we will offer a suitable alternative or process a refund within 2 to 4 working days. You have the right to choose the option you prefer.
Discounts and Promotions
- Pensioner Discount: 10% off for qualifying pensioners with valid ID. This discount cannot be applied retroactively.
- Gift Cards: Non-refundable and cannot be exchanged for cash. Gift cards cannot be used to pay for shipping.
- Promotional Discounts: Apply to product prices only and exclude delivery charges.
Repairs
- Unclaimed Repairs: Items not collected within 60 days of repair completion or quotation approval will be considered abandoned. After three contact attempts, items may be sold to recover costs.
- Disclaimer: RC King is not liable for any loss or damage due to theft, fire, break-ins, or other causes beyond our control.
General Legal Terms
These terms are governed by the laws of South Africa. Any legal disputes must be resolved under the jurisdiction of South African courts.
We may update these terms from time to time. Continued use of our website constitutes your acceptance of any changes made.
Thank you for choosing RC King Hobbies.
We are committed to offering quality products, fair policies, and helpful service.